Politique de confidentialité

Privacy Policy

Last Updated: August 14, 2024

This Privacy Policy describes how Nolya (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from nolya.com (the “Site”), or otherwise communicate with us about the Site (collectively, the “Services”).

For the purposes of this Privacy Policy, “you,” “your,” and “yours” refer to you as the user of the Services, whether you are a customer, a website visitor, or another person whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect—and have collected over the past 12 months—personal information about you from various sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Personal Information We Collect

Information We Collect Directly From You

Information you submit to us directly via the Services may include:

  • Contact information including your name, address, phone number, and email address.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, security questions, and other information used to secure your account.

  • Customer service information including information you choose to include in communications with us (for example, when sending a message via the Services).

Some features of the Services may require you to provide certain personal information. If you do not provide this information, you may not be able to use or access certain features.

Information We Collect Automatically

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include details about how you access and use our Site and your account, device information, browser information, network connection details, IP address, and other data related to your interaction with the Services.

By using our website, you (the visitor) agree to allow third parties to process your IP address to determine your location for currency conversion purposes. You also agree to have this currency stored in a session cookie in your browser (a temporary cookie that is automatically removed when you close your browser). We do this so that your selected currency remains consistent when browsing our website, allowing prices to be displayed in your local currency.

Information We Obtain From Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.

  • Payment processors that collect payment information (e.g., bank account details, credit or debit card details, billing address) to process your payments and deliver the products or services you have requested, in order to perform our contract with you.

  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy. See also the section Third-Party Websites and Links below.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to provide the Services and perform our contract with you, including processing payments, fulfilling orders, sending account and transaction notifications, creating and managing your account, arranging shipping, and facilitating returns or exchanges.

  • Marketing and Advertising: We may use your personal information for marketing and promotional purposes, including sending you emails, SMS messages, or postal mail, and showing you advertisements for our products or services. For EEA residents, the legal basis for this processing is our legitimate interest in promoting our products, in accordance with Article 6(1)(f) of the GDPR. We use Meta (Facebook) and TikTok pixels to measure ad performance and deliver personalized ads.
    You can opt out of targeted advertising by visiting your privacy settings on Facebook or TikTok.

  • Security and Fraud Prevention: We use personal information to detect, investigate, and prevent fraudulent, illegal, or malicious activity. For EEA residents, this is based on our legitimate interest in ensuring the security of our website and Services (Article 6(1)(f) GDPR).

  • Communications and Service Improvement: We use personal information to respond to your inquiries, provide customer service, and improve our Services, based on our legitimate interest in maintaining our commercial relationship with you (Article 6(1)(f) GDPR).

Cookies

Like many websites, we use Cookies on our Site. For specific information on the Cookies we use to operate our store with Shopify, visit: https://www.shopify.com/legal/cookies.

You can configure your browser to delete or reject Cookies. However, deleting or blocking Cookies may negatively impact your user experience and certain features of the Services may not function properly.

Our website recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or disclosures of your information. If we detect a GPC signal, we will treat it as a valid opt-out request for targeted advertising/sharing for the browser or device associated with that signal.

How We Disclose Personal Information

We may disclose your personal information in the following situations:

  • To vendors and service providers performing services on our behalf (e.g., IT management, payment processing, analytics, customer service, order fulfillment, and shipping).

  • To business and marketing partners for the purpose of providing services and delivering targeted advertisements.

  • When you request or consent to the disclosure, such as through social media widgets or integrations.

  • To affiliates or within our corporate group for business operations.

  • In connection with a business transaction such as a merger, acquisition, or bankruptcy, or to comply with legal obligations (e.g., responding to subpoenas or court orders).

In the past 12 months, we have disclosed the following categories of personal information to these recipients:

  • Identifiers (e.g., name, contact details)

  • Commercial information (e.g., order history)

  • Internet/usage data (e.g., IP address, browser activity)

  • Geolocation data (e.g., location derived from IP address)

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

User-Generated Content

The Services may allow you to post product reviews or other user-generated content. Any content you post will be public and accessible to others, and we cannot control how others use that information.

Third-Party Websites and Links

Our Site may contain links to third-party websites. If you follow a link to any third-party site, please review their privacy and security policies. We are not responsible for the privacy or security practices of these third parties.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

Security and Data Retention

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission or storage is completely secure.

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law.

Your Rights

Depending on your location, you may have rights such as:

  • Right to access

  • Right to deletion

  • Right to correction

  • Right to data portability

  • Right to opt-out of sale/sharing or targeted advertising

  • Right to restrict processing

  • Right to withdraw consent

  • Right to appeal our decision

You can exercise these rights by contacting us at contact@nolya.com.

International Users

We may transfer, store, and process your personal information outside your country of residence. Where applicable, we use legal mechanisms such as the European Commission’s Standard Contractual Clauses for such transfers.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: contact@nolya.com
Phone: +33 6 05 57 15 69